fm77 Privacy Policy

fm77 is an online betting and casino platform operated at https://fm77.io, built specifically to serve players in Bangladesh. References to "fm77", "we", "us", or "our" throughout this Privacy Policy refer to the operator of the fm77 platform and its authorised representatives.

fm77 acts as the data controller in respect of all personal data collected from players registered on the platform. This means fm77 determines the purposes for which your personal data is processed and is responsible for ensuring that processing is carried out lawfully, fairly, and transparently.

If you have any questions about this Privacy Policy or about how your personal data is handled, you may contact us at any time via live chat from your fm77 account dashboard or by email at [email protected].

fm77 collects the following categories of personal data from players, depending on how they interact with the platform:

• Identity data: Full name, date of birth, nationality, and government-issued identification documents (such as a National ID card or passport) provided during account registration or KYC verification.
• Contact data: Email address, mobile phone number, and residential address in Bangladesh (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar).
• Financial data: Payment method details including bKash wallet number, Nagad account number, Rocket account number, Upay account, bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank), and Visa or Mastercard details where applicable. fm77 does not store full card numbers; card data is tokenised by the payment processor.
• Account data: Username, hashed password, account balance, transaction history, deposit and withdrawal records, bonus history, and wagering activity.
• Technical data: IP address, device type, operating system, browser type and version, screen resolution, and session duration, collected automatically when you access the fm77 platform.
• Usage data: Pages visited, games played, bet amounts, game session duration, navigation paths, and feature interactions on the fm77 platform.
• Communications data: Records of correspondence between you and the fm77 support team, including live chat transcripts, emails, and WhatsApp messages.

fm77 collects personal data through the following channels:

• Direct collection: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in a promotion.
• Automated collection: Technical and usage data collected automatically through cookies, server logs, and analytics tools when you browse or interact with the fm77 platform.
• Third-party sources: Identity and fraud-risk data received from KYC verification providers and payment processors as part of the account verification and transaction processing workflow.

fm77 processes your personal data on the following legal bases:

• Contract performance: Processing that is necessary to register your account, process deposits and withdrawals in BDT, provide access to games, and deliver customer support — without which the fm77 service could not be provided.
• Legal obligation: Processing required to comply with anti-money-laundering (AML) obligations, identity verification requirements, and record-keeping duties under applicable law.
• Legitimate interests: Processing for fraud prevention, platform security monitoring, responsible gaming compliance, and the general improvement of the fm77 platform, where those interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications (such as promotional email or SMS) where you have opted in. You may withdraw this consent at any time by contacting support or updating your account notification preferences.

fm77 uses the personal data we collect for the following specific purposes:

• To create and manage your fm77 account, including verifying your identity and eligibility to play.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods in BDT.
• To conduct Know Your Customer (KYC) and anti-money-laundering checks as required under applicable obligations.
• To provide 24/7 live chat support, respond to email enquiries, and manage WhatsApp support interactions.
• To administer bonuses, promotions, and loyalty programmes and to detect and prevent bonus abuse.
• To monitor for fraudulent activity, unauthorised account access, and other security threats.
• To enforce our Terms & Conditions and Responsible Gaming policy, including applying deposit limits, session reminders, and self-exclusion measures.
• To send transactional communications such as deposit confirmations, withdrawal notifications, and security alerts.
• To send promotional communications where you have given consent to receive them.
• To improve the fm77 platform through analysis of usage patterns, game performance data, and player feedback.

fm77 does not sell, rent, or trade your personal data. We share personal data with third parties only in the following limited circumstances:

• Payment processors: We share necessary financial data with bKash, Nagad, Rocket, Upay, and banking partners to process your deposits and withdrawals. These providers process data strictly to execute your payment instructions and are bound by their own privacy and security obligations.
• KYC and identity verification providers: We share identity documents and personal details with third-party verification providers to conduct age and identity checks required for account approval and withdrawal processing.
• Game content providers: Technical session data may be shared with licensed game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) to the minimum extent necessary to deliver game functionality and resolve disputes.
• Legal and regulatory authorities: We may disclose personal data to law enforcement, financial intelligence units, or other regulatory bodies where required by applicable law, a valid court order, or where we have a good-faith obligation to prevent fraud or illegal activity.
• Professional advisers: We may share data with legal counsel, auditors, or security consultants under strict confidentiality obligations where necessary to obtain professional advice.

All third parties with whom fm77 shares personal data are required to handle that data securely and to use it only for the purposes for which it was disclosed.

The fm77 platform uses cookies and similar tracking technologies to provide core functionality, improve user experience, and monitor platform security. The main categories of cookies used are:

• Strictly necessary cookies: Required for the platform to function, including session management, login state persistence, and security token validation. These cannot be disabled without breaking core functionality.
• Functional cookies: Used to remember your preferences such as language settings and last-used payment method, improving the consistency of your experience across sessions.
• Analytics cookies: Used to collect anonymised data about how players navigate and use the fm77 platform, helping us identify areas for improvement. No personally identifiable information is included in analytics data.
• Security cookies: Used to detect and prevent fraudulent activity, bot access, and account takeover attempts.

You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the availability of some platform features. fm77 does not use third-party advertising cookies or behavioural tracking cookies for the purpose of serving targeted advertising.

fm77 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the fm77 platform.
• Encryption of sensitive data fields at rest within fm77's databases, including password hashes and payment credentials.
• Access controls that restrict personal data access to authorised fm77 personnel on a need-to-know basis.
• Regular security assessments and vulnerability testing of the fm77 platform infrastructure.
• Two-factor authentication options available to players to protect their accounts.
• A documented incident response procedure for detecting, reporting, and mitigating data security breaches.

While fm77 employs commercially reasonable security measures, no online platform can guarantee absolute security. You are also responsible for maintaining the security of your own account credentials. If you suspect your account has been compromised, contact fm77 support immediately via live chat or at [email protected].

fm77 retains personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account and transaction data: Retained for a minimum of five years following account closure, in accordance with anti-money-laundering record-keeping obligations.
• KYC documents: Retained for a minimum of five years from the date of submission or account closure, whichever is later.
• Support communications: Retained for up to two years from the date of the last interaction, unless a longer period is required due to an ongoing dispute or regulatory inquiry.
• Marketing consent records: Retained for as long as you remain a registered player and for one year following account closure, to demonstrate the lawful basis for any marketing communications sent.
• Technical and usage data: Typically retained in aggregated or anonymised form for up to 12 months for platform analytics purposes.

Once the applicable retention period expires, fm77 will securely delete or anonymise your personal data so that it can no longer be associated with your identity.

As a player registered with fm77, you hold the following rights in respect of your personal data:

• Right of access: You may request confirmation of whether fm77 holds personal data about you and, if so, a copy of that data along with details of how it is processed.
• Right to rectification: You may request correction of inaccurate or incomplete personal data held by fm77.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary, where you have withdrawn consent, or where processing is unlawful — subject to fm77's legal retention obligations.
• Right to data portability: You may request a copy of the personal data you provided to fm77 in a structured, commonly used, machine-readable format.
• Right to object: You may object at any time to processing of your data for direct marketing purposes. You may also object to processing based on legitimate interests, and fm77 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to restriction: You may request that fm77 restrict processing of your personal data in certain circumstances, such as while a rectification request is being assessed.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

To exercise any of these rights, contact the fm77 support team via live chat in your account dashboard or by email at [email protected]. fm77 will respond to all data rights requests within 30 days. No fee is charged for standard requests; however, fm77 reserves the right to charge a reasonable administrative fee for requests that are manifestly unfounded or excessive.

The fm77 platform is strictly for individuals aged 21 years and above. fm77 does not knowingly collect personal data from persons under the age of 21. If we become aware that an account has been registered by or on behalf of a minor, we will immediately close the account, delete all associated personal data, and withhold any balances in accordance with our Terms & Conditions.

If you are a parent or guardian and believe that a minor in your care has registered an account with fm77, please contact us immediately at [email protected] so that we can take prompt corrective action.

fm77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will notify registered players via the email address associated with their account and/or by displaying a prominent notice on the fm77 platform for a period of no less than 14 days before the updated policy takes effect.

The effective date displayed at the top of this document indicates when the current version came into force. Your continued use of the fm77 platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should cease using the platform and may request account closure in accordance with our Terms & Conditions.

The most current version of this Privacy Policy is always accessible at https://fm77.io/privacy-policy.

If you have any questions, concerns, or complaints about this Privacy Policy or about the way fm77 handles your personal data, please contact us through any of the following channels:

• Live Chat: Available 24/7 directly from your fm77 account dashboard. Average response time: 2–5 minutes.
• Email: [email protected] — responses within 24 hours.
• WhatsApp: Available after login from your account dashboard. Service hours: all day, Bangladesh Standard Time (BST, UTC+6).

fm77 takes all privacy concerns seriously. If your concern is not resolved to your satisfaction through standard support channels, you may request escalation to a senior representative in writing by email. We are committed to resolving all privacy-related complaints fairly, transparently, and promptly.